Fika Consultancy, a leading provider of innovative business solutions, is looking for a skilled and dedicated IT Support Engineer to join our Dubai office. This role is essential in maintaining our IT infrastructure and ensuring seamless technology operations that empower our team and clients. If you have a passion for solving complex technical challenges and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
Technical Support: Provide first-line IT support to employees, resolving hardware, software, and network-related issues.
System Maintenance: Ensure the smooth functioning of computer systems, servers, and network equipment through regular monitoring and maintenance.
Troubleshooting: Diagnose and resolve technical problems, minimizing downtime and ensuring user satisfaction.
Software Management: Install, update, and maintain software applications and licenses.
Network Administration: Configure, monitor, and secure LAN/WAN networks, ensuring optimal connectivity and data security.
Data Backup: Implement and manage regular data backup and recovery processes to safeguard critical information.
Security Measures: Enforce cybersecurity protocols to protect systems from unauthorized access and threats.
IT Asset Management: Maintain an inventory of IT hardware and software assets, ensuring proper documentation.
Training and Support: Provide training to staff on IT systems, tools, and best practices.
Vendor Coordination: Work with external vendors to procure, install, and service IT equipment and software.
Requirements:
Experience: 2+ years of experience in IT support or a related role, preferably within a consultancy firm.
Education: A bachelor’s degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
Skills:
Proficiency in Windows and macOS operating systems.
Knowledge of networking principles, including TCP/IP, DNS, and firewalls.
Experience with cloud platforms (e.g., Microsoft 365, AWS).
Strong troubleshooting and diagnostic skills.
Attributes:
Customer-focused with excellent communication skills.
Ability to prioritize tasks and manage time effectively.
A proactive approach to problem-solving and innovation.
Joining Fika Consultancy as an IT Support Engineer means becoming a vital part of a team that values innovation and efficiency. Based in Dubai, you will contribute to our mission of delivering exceptional solutions to clients worldwide. If you’re ready to advance your IT career with us, apply today!
